Terms

PAYMENT POLICIES
All accounts are set up on a prepay basis. DRTC reserves the right to change prices of accounts or services at any time except in price freeze circumstances. Payment is due each anniversary year following the date the account was established. Customers will automatically be charged at any time in the 75 days leading to the anniversary date in order to ensure the transition from one hosting year to the next and to avoid wherever possible any interruption to service unless closure notification has already been given.
In situations where the card number on file is declined DRTC will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, DRTC reserves the right to suspend other services until the outstanding debt is cleared. DRTC has the customer's consent to email any/or all email accounts setup on the customer’s DRTC control panel to ensure renewal notification is received. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

Bills or invoices may be sent by regular mail. All invoices will be sent directly to customers via email shortly after the purchase has been made. At this point the customer's card will be charged automatically.

DOMAINS CHARGEBACK RESOLUTION
If the charge for a domain or set of domains is charged back, DRTC has the right to take control of the domain or set of domains that was paid for by the disputed charge. DRTC will change the domain account information as needed to take control of the domain or set of domains. The user is not guaranteed to be contacted in the event that a chargeback is received.

PAYMENT OPTIONS
In order to streamline our accounting procedures and keep costs down DRTC runs a limited number of payment options.

Credit / Debit Cards:
DRTC accepts pre-approved checks, cash, money orders, certified cashiers checks, VISA and MASTERCARD only. We only accept US currency.

DRTC reserves the right to stipulate method of payment in rare circumstances where other methods of payment may be considered unsuitable.

OPTIONAL EXTRAS
The following may be purchased at an additional cost by using our upgrades page.

Prices Per Year US Dollars
Domain Hosting $9.95
Additional Domain Name $9.95
Domain alias $14.95
Additional Sub.Domain $ 10.00
SSL Secure Server $30.00
MS SQL Server Database $90.00

Value Added Tax does not apply.

CANCELLATION AND REFUNDS
While the vast majority of our customers will be perfectly satisfied with our service and remain with us for many years after ordering, we do recognize that on rare occasions, the agreement between the customer and ourselves will need to cancelled. We would encourage customers to contact our customer services department in the first instance to ascertain if we can resolve any issue causing a customer to consider canceling, but if the eventuality does arise, our cancellations policy is as follows:

Customers may cancel their account at any time. Any customer canceling their service will be entitled to request a pro-rata refund based on the months of unused hosting remaining.

Likewise, DRTC reserves the right to cancel the service at any time. In this event customers again will be entitled to a pro-rata refund based upon the remaining months of membership. If a customer contravenes DRTC's terms of service a refund will not be issued in the event of a cancellation.

In the event of any refund, a US$30.00 administration charge is retained by DRTC.
In addition, US$25 is also retained by DRTC to cover annual .com, .net, .org, .biz, .info, .us domain name expenses or US$40 to cover .co.uk or other biannual domain expenses if the domain was registered by DRTC

For example, a cancellation after 6 months service would generate a refund of the remaining 6 months service minus a US$30 administration fee AND US$25 or US$40 fee dependant on domain type if the domain was registered as part of the order.

All refunds will be paid in the same manner (and to the same credit card where applicable) as the original order was made.

Cancellation of Upgrades:
In the event of any refund, DRTC reserves the right to levy an administration charge of US$30 to be deducted from the fee. Please note that no refund whatsoever will be made for domain name registration orders. This is because of the domain registrar's policy on registrations. They are charged a non-refundable fee by the registry to perform the registration and this procedure cannot be cancelled. By registering a domain name you are renting a piece of the Internet, through us as your broker, with the collective that monitors the Internet. Once a domain name has been added to the Internet it cannot be removed until it expires.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold DRTC harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against DRTC, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless DRTC against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with DRTC' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from DRTC' server.

DISCLAIMER
DRTC will not be responsible for any damages your business may suffer. DRTC makes no warranties of any kind, expressed or implied for services we provide. DRTC disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by DRTC and its employees. DRTC reserves the right to revise its policies at any time.

INFANCY
You attest that you are of legal age in your domicile to enter into this Agreement. In the event that you are not of such age, then we are authorized, at our discretion to terminate this agreement and to cancel the registration of your domain names.

PRIVACY STATEMENT
DRTC follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully. Please click here to read the privacy statement.

.US Domain Name Eligibility Requirements:

Any U.S. citizen or resident, as well as any business or organization, including federal, state, and local government with a bona fide presence in the United States can register a .US domain name.

One of the following eligibility requirements must be met:

A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or

Any entity or organization that is incorporated within one of the fifty (50) U.S. states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or

An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.

DRTC is not responsible for .US domains cancelled by Registrars due to clients not meeting these requirements.

The following Nominet policies need to be adhered to when selecting uk domains :

Appendix A of the UK Server Access License Contract, which you can find at:
http://www.opensrs.org/ukexhibita.shtml

The Nominet Terms and Conditions. These can be found at:
http://www.opensrs.org/ukterms.shtml

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